Privacy Policy
The Lightbourn Group | eXp Realty
Effective
This policy explains how The Lightbourn Group | eXp Realty collects, uses, and shares personal information when you visit our website, contact our team, or request our real estate services.
Information we collect
We collect information you provide, including your name, email address, phone number, property address, messages, and information about your real estate needs. Our website and service providers may also collect information through cookies and analytics, such as your device and browser type, IP address, pages visited, and how you interact with the site.
How we use your information
We use your information to respond to inquiries, prepare home valuations based on comparable sales, provide real estate services, communicate about your requests or transactions, and send marketing communications when permitted. We may also use it to maintain and improve our website, protect against misuse, and meet legal obligations.
Calls, texts, and emails
By submitting your contact information through our forms, you agree to receive calls, texts and emails from The Lightbourn Group | eXp Realty at the number and email provided, including messages sent with automated technology. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies.
Reply STOP to opt out of texts and HELP for help. You can unsubscribe from marketing emails through the unsubscribe link when provided, or contact us to stop marketing emails or calls. Opting out of marketing does not prevent communications necessary to respond to a request or provide services you have asked for.
How we share information
We do not sell personal information. We do not share mobile numbers or SMS opt-in consent with third parties for their marketing.
We share information only with service providers that help us operate our services, such as CRM, email, hosting, and analytics providers; with our brokerage, eXp Realty, LLC, as needed for real estate services and brokerage obligations; with lenders, title companies, or other transaction parties only when you ask us to; and as required by law. Service providers receive information to perform services for us, not for their own marketing.
Data security and retention
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No internet transmission or storage method is completely secure, so we cannot guarantee absolute security. We retain information as needed to provide services, maintain transaction records, resolve disputes, and comply with legal obligations.
Cookies and analytics
Cookies are small files stored on your device. We and our service providers may use cookies and similar technologies for site operation and analytics. You can disable or delete cookies through your browser settings. Blocking cookies may affect parts of the website. Where available, you can also use your browser or device privacy settings to limit tracking.
Children under 13
Our website and services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child under 13 has provided information to us, contact us so we can take appropriate steps to delete it.
Access, deletion, and your choices
You may request access to, correction of, or deletion of your personal information by calling or emailing us using the contact details below. We may need to verify your identity before responding. We will honor applicable privacy rights; some information may need to be retained for legal requirements or ongoing services. You may also contact us to withdraw marketing consent.
Changes to this policy
We may update this policy as our practices or legal requirements change. We will post the updated policy here and revise the effective date. Where required by law, we will provide additional notice of material changes.
Contact us
The Lightbourn Group | eXp Realty
1414 N Oregon St, El Paso, TX 79902
Phone: (915) 286-7396
Email: isacc@thelightbourngroup.com